12hba Privacy Policy

12hba (https://12hba.app) is a trusted online betting and gaming platform in Bangladesh. We treat the protection of our members' personal information as our highest priority. This Privacy Policy explains 12hba What information we collect, why we collect it, how we use it, and how you can stay in control of your own data.

When you 12hbaby registering on, using, or accessing any service on our platform, you are deemed to have agreed to this Privacy Policy. If you do not agree, please refrain from using our platform.

This policy applies to: website visits, account registration, betting and gaming activity, deposit and withdrawal processes, customer support interactions, and participation in promotional offers.

12hba We collect different types of information from various sources. Full details are provided in the table below:

12hba We use the data we collect for specific, legitimate purposes only — never for unnecessary or unrelated reasons. The primary use cases are:

• Account Management & Verification: To handle registration, login, age and identity verification (KYC), and account security.
• Service Delivery: To accurately deliver betting, gaming, deposit, withdrawal, and promotional benefits.
• Security & Fraud Prevention: To detect suspicious activity, identify multiple accounts, and prevent money laundering.
• Customer Support: To promptly resolve your questions, complaints, and requests.
• Personalized Experience: To send game recommendations and promotional offers based on your preferences (only with your consent).
• Legal Compliance: To comply with regulatory requirements, AML/CFT rules, and tax laws.
• Platform Development: To analyze usage patterns and improve our services.

The legal basis for processing your data includes: performance of a contract, protection of legitimate interests, fulfillment of legal obligations, and in some cases, your explicit consent.

12hba We never sell your personal information. However, limited data may be shared with trusted third parties in specific circumstances:

• Payment Provider: Payment gateways such as Mobile Banking, Nagad, and Rocket — only the information necessary to process transactions.
• Identity Verification Service: Registered verification agencies to complete the KYC process.
• Game Providers: Third-party game studios — minimal data shared solely for game operation.
• Law enforcement agencies: Upon a valid court order or lawful request from a regulatory authority.
• Anti-Money Laundering agencies: AML/CFT reporting as required by law.

12hba We follow the highest industry security standards to protect your data. Our security framework includes:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Database Encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): Two-factor authentication to prevent unauthorized access to your account.
• Firewall & DDoS Protection: To protect our servers and data against cyberattacks.
• Regular Security Audits: Regular penetration testing and security assessments conducted by third parties.
• Staff Training: All our staff receive regular training on data protection.
• Incident Response Plan: A plan for rapid response and member notification in the event of a data breach.

Please note that no data transmission over the internet is 100% secure. You are also responsible for keeping your password and account information safe.

12hba Your data is retained only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active Account Data: Retained for as long as the account remains active.
• Financial Transaction Records: Minimum 5 years, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Support Communication Logs: 3 years from the date of contact.
• Gaming Activity Log: 2 years after account closure.
• Marketing Information: Deleted immediately upon withdrawal of consent.

Once legal requirements are fulfilled or the retention period expires, we securely delete or anonymize your data.

12hbaas a member, you have the following rights over your personal information:

12hba No marketing messages are sent without your consent. During registration, you may opt in to marketing communications — and you can withdraw that consent at any time.

• Email Marketing: To keep you informed about new offers, promotions, and important updates. Every email includes an unsubscribe link at the bottom.
• SMS Notice: Transaction confirmations and security-related messages (these are service communications, not marketing).
• Push Notifications: You can turn this off at any time through your device settings, via browser or app.

Withdrawing consent will stop marketing communications, but essential service-related messages (transaction confirmations, security alerts) will continue.

12hba Strictly for users aged 18 and above. We do not knowingly collect information from or provide services to minors.

We verify age during the registration process. If a minor creates an account using false information, the account will be suspended immediately upon detection and all associated data will be deleted.

If someone you know who is a minor 12hbahas an account, please notify our support team.

12hba We reserve the right to update this Privacy Policy at any time. In the event of changes:

• The "Last Updated" date at the top of this page will be revised accordingly.
• A notice will be sent to your registered email address for any significant changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree, please contact our support team to close your account.

Previous versions of the policy are available from the support team upon request.